This page sets out our Privacy Policy, Terms & Conditions, and Accessibility Statement for Lakeside Tennis Academy.

Contact: info@lakesidetennis.co.uk  |  07595755204

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1. Privacy Policy

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Who we are

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Lakeside Tennis Academy (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, contact us with an enquiry, book coaching sessions, camps or events, sign up for updates or marketing, or attend our tennis activities.

Lakeside Tennis Academy is the data controller for the personal data covered by this policy.

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What information we collect:

• Parent or guardian name

• Child’s name

• Child’s age or date of birth

• Contact details, including email address and phone number

• Home address

• Emergency contact details

• Medical information relevant to safe participation, such as allergies, injuries, health conditions or accessibility requirements

• Booking and attendance details

• Payment-related information

• Messages or enquiries sent to us

• Marketing preferences

• Signed waivers, consent forms or registration forms

• IP address, browser type, device information, pages visited and basic website analytics data.

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How we collect personal data:

• when you fill in a form on our website

• when you make a booking

• when you contact us by email, phone, message or social media

• when you subscribe to updates

• when you complete registration, medical or consent forms

• when you attend a session or event

• when you browse our website

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How we use personal data

• respond to enquiries

• manage bookings and waiting lists

• deliver tennis coaching, camps and events

• keep children safe and provide appropriate care during sessions

• contact parents or guardians about bookings, changes, cancellations or emergencies

• process payments

• maintain registers, attendance records and sign-in/sign-out records

• meet safeguarding, health and safety and legal responsibilities

• improve our website, services and customer experience

• send marketing messages where permitted or where you have chosen to receive them

• manage complaints, incidents or insurance matters

• protect our business from fraud, misuse or other risks

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Our lawful bases for using personal data

Under UK data protection law, we rely on one or more of the following lawful bases:

Contract — where it is necessary to take steps before entering into a booking or to provide the services you have requested.

Legal obligation — where we need to comply with health and safety, safeguarding, accounting, insurance or other legal requirements.

Legitimate interests — where it is reasonably necessary for our legitimate interests as a coaching business, provided those interests are not overridden by your rights and freedoms. This may include responding to enquiries, administering bookings, keeping business records, improving our services and ensuring the safe and effective operation of sessions.

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Consent — where required, for example for certain marketing communications, non-essential cookies, or photography and video where we choose to obtain express permission. Where we rely on consent, you can withdraw it at any time.

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Children’s data

Our services are aimed at children and young people, but bookings and key communications should be made by a parent or legal guardian.

We only collect children’s personal data where it is necessary for running coaching sessions, camps and events safely and properly. We take extra care with children’s information and only use it for appropriate purposes connected with our services, safety and legal responsibilities.

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Medical, health and safeguarding information

To help us provide a safe environment, we may collect limited health or medical information that is relevant to participation, such as allergies, injuries, medical conditions or emergency care needs.

We only use this information where necessary to protect the child’s wellbeing, provide suitable care, or meet safeguarding and safety responsibilities. We may share relevant information with coaches or staff who need to know it for safety reasons, first aid providers or emergency services, insurers, legal advisers or authorities where required, and safeguarding bodies or agencies where necessary to protect a child or another person.

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Payments and service providers

Payments may be processed by third-party payment providers such as Stripe or another booking or payment platform we use. We do not store full card details on our own systems.

We may also use third-party providers to help us operate our website, bookings and communications, such as our website host, booking platform, email provider, form software and analytics tools. These providers may process personal data on our behalf or as independent controllers depending on the service they provide.

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Marketing communications

We may send you updates about classes, camps, events or offers if you have asked to receive them, or if you have booked with us and the law allows us to contact you about similar services.

You can unsubscribe from marketing emails at any time. We will still send service-related messages where needed, such as booking confirmations, cancellations, schedule changes or safety information.

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Cookies and analytics

Our website may use cookies and similar technologies. Some cookies are strictly necessary for the website to function properly. Other cookies, such as analytics or marketing cookies, are optional and will only be used where required by law and where you have given consent.

You can manage your cookie preferences through our website cookie banner or your browser settings.

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Who we share personal data with

We do not sell personal data.

We may share personal data where necessary with website, payment and booking providers, coaches, staff and volunteers who need the information to carry out their role, emergency contacts, emergency services or medical professionals, insurers, accountants, legal advisers, safeguarding authorities, local authorities, police, regulators, courts or official bodies where legally required.

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How long we keep personal data

We keep personal data only for as long as necessary for the purposes we collected it for, including legal, safeguarding, insurance, accounting and administrative reasons. Retention periods may vary depending on the type of record. When information is no longer needed, we will securely delete or anonymise it.

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Data security

We take appropriate technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or storage system can be guaranteed completely secure, so we cannot guarantee absolute security.

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Your rights

• request access to your personal data

• ask us to correct inaccurate data

• ask us to erase data in certain circumstances

• ask us to restrict processing in certain circumstances

• object to processing based on legitimate interests

• withdraw consent where we rely on consent

• request data portability in certain cases

• complain to the Information Commissioner’s Office (ICO)

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we operate. The latest version published on our website will apply.

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2.Terms and Conditions

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About these terms

These Terms & Conditions apply to all bookings, coaching sessions, holiday camps, events and related services provided by Lakeside Tennis Academy.

By making a booking with us, you confirm that you accept these Terms & Conditions.

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Who may book

• Bookings for children under 18 must be made by a parent or legal guardian.

• By booking on behalf of a child, you confirm that you are authorised to make the booking and that the information you provide is accurate and complete.

• You must update us if any important details change.

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Our services

We provide tennis coaching, camps, sessions, events and related activities for children and, where offered, adults or families.

Session details, times, prices and availability are shown on our website or booking system and may be updated from time to time.

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Booking and payment

A booking is only confirmed once the required booking details have been completed and payment has been received in full, unless we have agreed otherwise in writing.

We reserve the right to refuse or cancel a booking where places are unavailable, the booking information is incomplete or inaccurate, payment is not made when due, or we reasonably believe the booking is not suitable for the participant.

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Medical, behavioural and emergency information

Parents or guardians must tell us about any medical conditions, allergies, injuries, additional needs or behavioural issues that may affect a child’s safe participation.

We may refuse participation if we believe we do not have the information, staffing or facilities needed to support a participant safely. In an emergency, you authorise us to seek appropriate first aid or emergency medical treatment if we are unable to contact you immediately.

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Inclusive participation and safety

Lakeside Tennis Academy is a group coaching environment. We aim to be welcoming and inclusive, and we encourage parents or guardians to contact us before booking if their child has any medical, behavioural, communication, sensory, mobility or additional support needs.

We will consider each child’s needs on a case-by-case basis and discuss whether reasonable adjustments may be possible within our staffing, facilities and coaching environment. However, we may not be able to offer a place, or may need to stop participation, where important information has not been disclosed in advance, the child requires a level of specialist provision, personal care or continuous 1:1 support that we are not reasonably able to provide, or participation would present a genuine safety risk to the child, other participants or staff.

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Drop-off, collection and supervision

Parents or guardians are responsible for ensuring that children are dropped off and collected safely and on time.

Children remain the responsibility of their parent or guardian until they have been signed in or handed over to our coach or staff member, and again from the time the session ends or the child is signed out or collected. We are not responsible for children outside booked session times.

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Participant conduct

All participants and parents are expected to behave respectfully towards coaches, staff, other children and other visitors.

We may refuse entry or remove a participant from a session, without refund where reasonable, if behaviour is unsafe, disruptive, abusive or inappropriate, or if a parent or guardian behaves aggressively or unreasonably towards our team.

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Health, safety and fitness to participate

• Participants should only attend if they are well enough to take part safely.

• Please do not attend if the participant is unwell, has symptoms of a contagious illness, or has an injury or condition that makes participation unsafe unless appropriately disclosed and cleared.

• Suitable sports clothing, footwear and weather-appropriate items should be worn.

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Weather and session changes

As tennis is partly an outdoor activity, sessions may occasionally need to be changed, postponed, shortened, moved or cancelled due to bad weather, unsafe court conditions, coach illness, low numbers, venue issues or events outside our reasonable control.

Where a session cannot go ahead, we will aim to offer a rearranged session, credit or refund, where appropriate.

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Cancellations by you

• More than 7 days before the session or camp starts: full refund minus any clearly stated non-refundable booking or payment processing fees.

• 3 to 7 days before the session or camp starts: 50% refund or credit.

• Less than 72 hours before the session or camp starts: no refund, unless we are able to fill the place or exceptional circumstances apply.

• Non-attendance: no refund.

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Cancellations by us

We may cancel a booking or session if there are insufficient numbers, a coach becomes unavailable, the venue cannot be used, safety concerns arise, or circumstances beyond our reasonable control prevent delivery.

If we cancel before the session starts and no suitable alternative can be offered, you will receive either a full refund for the affected session or a credit or transfer option, if you prefer.

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Refunds

Where a refund is due, it will normally be made back to the original payment method within a reasonable period.

Refunds will not usually be given for missed sessions, failure to attend, late arrival or early collection, removal from a session due to serious misconduct, or circumstances clearly outside our control where a fair alternative has been offered, unless the law requires otherwise.

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Photography and Video

We may take photographs or short videos during sessions or events for coaching records, internal administration, and to promote Lakeside Tennis Academy. We will only use identifiable images of children on our website, social media, or other promotional materials where we have clear consent from a parent or legal guardian. Consent can be withdrawn at any time by contacting us, but this will not affect materials already published before withdrawal. We will respect any non-consent or safeguarding restrictions and ask parents and guardians not to photograph or film other children without appropriate permission.

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Personal belongings

Participants bring belongings at their own risk. We are not responsible for loss, theft or damage to personal items unless caused by our negligence.

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Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Subject to the above, participation in sport involves an element of inherent risk, parents and guardians are responsible for providing accurate information and ensuring the participant is fit to take part, and our liability for losses arising out of our services shall be limited to the amount paid for the relevant booking, except where the law provides otherwise.

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Complaints

If you are unhappy with any part of our service, please contact us first and we will try to resolve the matter fairly and promptly.

Changes to these Terms

We may update these Terms & Conditions from time to time. The latest version published on our website will apply to future bookings.

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Governing law

These Terms & Conditions are governed by the law of England and Wales.

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3. Accessibility Statement

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Our commitment

Lakeside Tennis Academy is committed to making our website as accessible and usable as possible for all visitors, including disabled people.

We want as many people as possible to be able to use this website easily and confidently. We aim to present information clearly, use simple navigation, and make our content readable across a range of devices and screen sizes.

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How we are improving accessibility

• using clear headings and straightforward page structure

• aiming for good colour contrast and readable font sizes

• using simple navigation and meaningful link text where possible

• adding alternative text to important images

• designing content to work on mobile, tablet and desktop devices

• reviewing and improving accessibility over time where reasonably possible

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Need help using this website?

If you have any difficulty using this website, need help accessing information, or would like information in a different format, please contact us and we will do our best to help.

Email: info@lakesidetennis.co.uk
Phone: 07595755204

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Known limitations

We are a small business and our website is still developing. Some parts of the site may not yet be fully accessible, and we are continuing to improve it over time.

For example, there may occasionally be third-party booking or payment features with limited custom accessibility options, images or design elements still being reviewed for accessibility, or areas where further improvements are still in progress.

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Accessibility and participation information

Lakeside Tennis Academy is a group coaching environment. We aim to be welcoming and inclusive, and we encourage parents or guardians to contact us before booking if their child has any medical, behavioural, communication, sensory, mobility or additional support needs.

We will consider each child’s needs on a case-by-case basis and discuss whether reasonable adjustments may be possible within our staffing, facilities and coaching environment. However, we may not be able to offer a place where a child requires specialist provision, personal care, continuous 1:1 support, or where participation would present a genuine safety risk to themselves, other children or staff.

If you are unsure whether a session is suitable, please contact us before booking so we can discuss this with you.

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Feedback

We welcome feedback on the accessibility of our website. If you find a problem not listed on this page or need support, please get in touch.

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Statement information

This statement was prepared on 11 April 2026 and was last reviewed on 11 April 2026.